General Returns
You may initiate a return for an item(s) within 30 days of receipt for a refund. Returns requested between 31 – 60 days after receipt will only qualify for store credit. Returns outside of our 30- to 60-day general return policy will not be accepted. Refunds will be applied to your account (minus return shipping and/or any restock fees) once the item has been received and inspected by our warehouse.
To qualify for a general return, the item(s):
● Must be in resalable condition
● Must be free from scratches and/or defects
● Must not have been installed
● Must be in the original manufacturer’s box and packaging
● Must not have any writing on the original packaging
● Must not be missing pieces
● Must not be clearance/liquidations/closeout
● Commercial products cannot be serviced or refunded if being used in a residential setting
General Appliance Policy
You may initiate a return for an appliance within 30 days of purchase (Exclusions below).
To ensure eligibility, appliance returns can only be set up over the email with our Appliance Specialist Team: info@offenbachco.com
A 25% non-negotiable restocking fee plus any associated return freight charges will be deducted from all general appliance credit. Refunds will be applied to your account once the item has been received and inspected through our warehouse.
Returns must meet the following criteria:
Return must be set up within 30 days of purchase
Product must be in original, factory sealed packaging with all associated literature and warranty cards in original condition
Product cannot have been installed or used
Post purchase rebates cannot have been claimed
Product cannot be special order, made to order, clearance/liquidations/closeout or final sale
Products must be returned using the same shipping method as it was originally shipped
Photos are required to ensure product is in original packaging